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Privacy Policy

Last Updated: 13/02/26

Lorna MacPhail is committed to protecting your personal data. We are registered with the Information Commissioner's Office (ICO).

1. Who We Are

Data Controller: Lorna MacPhail
Email: info@lornamacphail.com
Location: Scotland, UK

2. What Data We Collect

  • Name
  • Email address
  • Phone number
  • Billing details
  • Purchase history
  • IP address
  • Website usage data
  • Marketing preferences

Payment information is processed securely by Stripe and is not stored by us.

3. Lawful Basis for Processing

Under UK GDPR, we rely on:

  • Contract (when you purchase services)
  • Consent (for marketing emails)
  • Legitimate interests (business administration, analytics, fraud prevention)
  • Legal obligation (tax and accounting compliance)

4. How We Use Your Data

  • Deliver purchased services
  • Provide digital programme access
  • Process payments
  • Send newsletters (if opted in)
  • Respond to enquiries
  • Improve website performance
  • Comply with legal obligations

5. Marketing Communications

You will only receive marketing emails if:

  • You have opted in
  • You are an existing customer and have not opted out

You may unsubscribe at any time.

6. Data Retention

  • For as long as necessary to fulfil contractual obligations
  • For 6 years for tax/legal compliance
  • Marketing data until you unsubscribe
  • Website analytics data in accordance with platform settings

7. Data Sharing

We may share data with trusted service providers including:

  • Stripe (payments)
  • Email marketing platforms
  • Website hosting providers
  • Scheduling platforms
  • Video conferencing platforms

We do not sell your data.

8. International Transfers

Some service providers may process data outside the UK. Where this occurs, appropriate safeguards are used in accordance with UK GDPR.

9. Your Rights

Under UK GDPR you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent

You also have the right to lodge a complaint with the ICO.

10. Cookies and Tracking

  • Analytics tools
  • Meta/Facebook pixel
  • Google services

You can manage cookie preferences through your browser settings.

11. Security

We implement appropriate technical and organisational measures to protect your data. However, internet transmission is never completely secure.

12. Contact

For any privacy concerns: info@lornamacphail.com